freephone: 0800 234 6857   email: enquiries@firecircle.co.uk

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IT Support Arrangements

Is your IT system integral to your organisation? Could you operate seamlessly if it went down?

Historically, companies have had a choice of two methods of supporting their IT: Expensive support contracts, involving the mandatory purchase of hardware from the supplier, call out fees and often costing many hundreds of pounds a month; or DIY solutions, usually relying on a friend or family member who works in the IT industry and often does not have the required knowledge nor the availability to offer the level of support required.

At Fire Circle, we offer an alternative to both these methods, an alternative suited ideally to the smaller business. By utilising an inclusive monthly allocation of man hours, we avoid costly call-out fees and provide you this service for a flat, surprisingly affordable monthly rate.

Peace of Mind

Our support packages are designed to provide you with the peace of mind of having a support contract with a reputable company, whilst maintaining a friendly, jargon-free service to keep your IT systems up and running. Our flat monthly rate allows you to easily budget for the support of your systems, safe in the knowledge that you will never be stung with expensive call out fees.

We are always available to support any IT issue you may be experiencing, and offer you first class support in resolving it. If the issue cannot be fixed instantly using our state-of-the-art remote control software, an engineer will visit your site and attempt to resolve the issue in person. If there is a fault with your hardware, we will liaise with the manufacturer through to a complete fix to leave your hands completely untied to get on with running your business.

When contacting Fire Circle, you will always deal one-to-one with your support contact, this gives them the opportunity to gain a comprehensive understanding of you and your infrastructure and offer you the best possible service.

Beyond your support contact, should they not be able to offer a first-time fix, our second-line engineers have over 50 years combined experience in IT system setup and support and offer a wealth of knowledge to perform an on-site fix.

We pride ourselves on our approachable staff, whose rare ability to balance a great knowledge in the field of IT with a friendly attitude regularly draws praise from our clients.

Also..

It doesn’t end at just support - your support contact is also your resource for advice on IT purchases. They will happily find you the cheapest available product for you to purchase - we have no affiliation with any hardware vendors, so you can guarantee you’ll always be getting the best deal. What’s more, You can even use your allocated support time to have an Engineer visit and install your newly purchased hardware/software for you!

With packages starting from just £59.99 a month, can you afford to be at the mercy of your computers failing? Call us today on 0800 234 6857 today to discuss your requirements in more detail.

 

Included hours roll over to a maximum of 2 months, extra hours are only charged on major pieces of work which expand beyond the monthly allowance. Please contact us for advice on which package suits you best.

What Next?

Is your IT infrastructure showing its age? Have you been growing steadily and really need to begin sharing files more efficiently? Our IT Setup service utilises the same knowledge our engineers use to fix IT issues to set you up a new infrastructure - see our Infrastructure Setup section for more info.